Frequently Asked Questions

Often, yes; and not just because of price. Through our partnerships, we can access exclusive rates, upgrades, and perks not available to the public. More importantly, we save you time and ensure every detail is handled professionally, so you actually get more value for your money.

Yes, in more ways than one. Through exclusive partnerships, we can often offer the following benefits:
• Room Upgrade: Complimentary upgrade upon arrival, if available.
• Daily Breakfast: Complimentary breakfast for two.
• Hotel/Resort Credit: A credit that can be used for dining, spa services, or other resort amenities.
• Early Check-in/Late Checkout: Priority access to these based on availability.
• Other Amenities: Welcome amenities like local snacks, a bottle of wine, or complimentary Wi-Fi.

We earn commissions from hotels and travel partners when you book through us. Also, charge a small planning fee for the creation of itineraries, which is always discussed upfront.

There are many great options, but what makes Serenité Travel special is our focus on truly personal service. We work closely with each client to craft a bespoke travel experience, whether you’re planning a honeymoon, a family adventure, or a once-in-a-lifetime escape.

If you value your time, yes. Between ever-changing travel rules, hidden fees, and endless online options, working with a professional means peace of mind and access to insider benefits you simply won’t find on your own.

Think of us as your travel designers. We curate, plan, and manage your trip from start to finish, researching destinations, securing reservations, handling logistics, and ensuring every moment is seamless.

Mostly through commissions from hotels and travel providers. For fully customised itineraries or independent services, we charge a transparent planning fee.

It depends on the trip. Some services are completely free because we’re paid by our partners. More tailored trips may include a planning fee starting around $100–$250, which covers research, design, and coordination. This fee is often offset by the savings and perks we secure for you.

Absolutely. We take care of everything, from the first idea to the final airport transfer, while providing insider recommendations and 24/7 support throughout your trip. You’ll also enjoy VIP amenities at many hotels thanks to our partnerships.